We also receive those notifications directly from the airlines whenever flight schedules are updated. These changes flow into our flight management system, where our dedicated team processes thousands of updates each month. We prioritise changes by departure date to ensure the most urgent cases are handled first.
There’s no need to forward us the airline email. When your departure date reaches our workflow, our team will review your booking, find the best alternative option available, and contact you directly. If the option we provide doesn’t suit your plans, you’re welcome to call us to discuss other possibilities.
Please note: We must follow the airline’s schedule change policy, so not all requests may be possible. However, it never hurts to ask — we’ll always do our best to assist.