Updated 13th April 2026
An Evolving Situation
The situation in the Middle East continues to change rapidly, and we are monitoring developments closely as they unfold. We are working closely with all of our airline, cruise, and touring suppliers to understand what options will be available to affected customers as the situation evolves. We will update this page as we receive confirmed guidance from suppliers.
If You Are Travelling in the Next 7 Days
This is our highest priority right now. If you are departing within the next week and have not yet heard from us, please do not wait call us directly on 1300 692 784. We have a dedicated team working through all bookings in order of departure date, but given the volume of contacts we are managing, we want to make sure no one travelling imminently is left without support.
Please continue to:
- Check your booking regularly for airline updates
- Monitor your email for communications from MyCruises
- Do not proceed to the airport without confirming your flight status, as changes may still occur
Supplier Policies and Your Options
The situation is still evolving and many suppliers have not yet finalised their policies. We ask for your patience while we work through this with them.
The following options may be available to customers depending on your booking and supplier:
Your Original Booking May Proceed: In many cases, your existing airline is likely still able to accommodate your booking, though potentially with some changes. Airlines are entitled to make adjustments to flight times and routes, and if your carrier is still able to complete your journey, this will be at no extra cost to you. We recommend checking directly with your airline for the latest status on your specific flights.
Reroute My Booking: Within 30 days of travel we can request a refund on your existing ticket (subject to the relevant airline's policy) and quote you on an alternative carrier that avoids the Middle East region. MyCruises will waive all service and amendment fees any fare difference on the new itinerary will be at the customer's cost.
Cancel My Booking: If you would prefer not to travel, this will be treated as a voluntary cancellation. At this stage, airlines are offering full refunds on flights cancelled within the next 7 days (subject to change). For land and touring arrangements, refund eligibility depends on each supplier's individual terms. We will advocate strongly on your behalf to maximise any recovery. MyCruises will not charge any cancellation fees for customers impacted by this situation where suppliers are waiving their fees.
We Cannot Advise Whether You Should Travel
We understand this is an uncertain and stressful time. However, we are not able to advise whether you should travel, cancel, or change your plans, that decision rests with you, based on information from official sources. We recommend monitoring Smartraveller.gov.au and your airline's website for the latest advice.
We appreciate your patience as we continue to manage higher than usual contact volumes.
OFFICIAL SOURCES
Department of Foreign Affairs and Trade